ABOUT BEAT81

BEAT81 is a fitness tech startup from Berlin revolutionizing the way people get fit. We bring together the power of music, community, and cutting-edge technology to create unforgettable indoor cycling workout experiences. We pride ourselves on providing our members with high-energy sessions that boost their motivation and inspire them to reach their fitness goals. Join us on our mission to create lasting wellbeing!

ABOUT THE ROLE

We are in search of a motivated, fitness-enthusiast Front of House (FOH) team member with a passion for exceptional customer service to join our BEAT81 indoor cycling studios in Cologne, committing 15 to 25 hours a week to deliver top-notch service and outstanding customer experiences.

YOUR RESPONSIBILITIES

• Create a memorable first impression by being the face of hospitality for every studio guest
  
• Introduce new customers to the bikes and provide detailed information about our workout concept
  
• Handle customer issues and concerns proactively, positively, and promptly
  
• Work closely with coaches, studio managers, and other FOH staff to ensure smooth studio operations
  
• Assist with check-ins and class bookings
  
• Uphold company policies and procedures to maintain a safe and inclusive environment for all members
  
• Maintain a clean and organised front desk, lobby, and ride room area
  
• Assist with daily studio tasks, including laundry and supply refills
  
• Support bike maintenance tasks
  
  

YOUR PROFILE

Professionalism: You demonstrate reliability, including timeliness and organised communication.

Customer-Focused Mindset: You are able to deliver a high-level of service, ensuring customer satisfaction.

Communication Skills: You have excellent verbal communication skills that enable you to connect with a wide range of personalities.

Attention to Detail: You excel at managing tasks efficiently with your strong planning and coordination skills.

Positive Attitude: You have a contagious, outgoing, and proactive approach to customer service.

Flexibility: You are able to work a non-traditional schedule, including weekends, early mornings, midday shifts, and late evenings.

Language Skills: You are fluent in German. (English skills are a plus).

Experience: Prior customer experience is preferred.

YOUR BENEFITS

• Work alongside a caring and diverse team united by a shared passion for health and fitness
  
• Benefit from flexible working hours tailored to your schedule
  
• Take part in exciting team events like summer parties and community meet-ups
  
• Enjoy unlimited access to BEAT81 workouts and stay committed to your personal fitness goals
  

If you're ready to be part of a team that's reshaping the fitness industry, we want to hear from you! BEAT81 is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.