ABOUT BEAT81

BEAT81 is a fitness technology startup from Berlin revolutionising the way people get fit. We bring together the power of music, community, and cutting-edge technology to create unforgettable indoor cycling workout experiences. We pride ourselves on providing our members with high-energy sessions that boost their motivation and inspire them to reach their fitness goals. Join us on our mission to create lasting wellbeing!

ABOUT THE ROLE

BEAT81 is currently operating four indoor cycling studios in Berlin (next to 10+ indoor functional fitness studios) and we are planning to open more indoor cycling studios in 2025.

With our operations expanding in Berlin, we are seeking a service-oriented and proactive Studio Manager (all genders) with a passion for fitness to join our team. In this role, you’ll be dedicated to delivering exceptional hospitality, cultivating a thriving front-of-house (FOH) team, ensuring a high-quality studio experience, and managing efficient FOH scheduling.

Moreover, you will oversee our new RIDE studio located at Kurfürstendamm 102 (launching March 2025) Berlin and a team of roughly 10 FOH employees (part-time/working students), be a key contributor to creating an impeccable studio, workout and hospitality experience for our customers by collaborating closely with our City Operations Team and applying your exceptional people management, training and hospitality skills.

YOUR RESPONSIBILITIES

• Build and Lead a High-Performing FOH Team: Recruit, onboard, and support FOH staff to uphold BEAT81’s exceptional hospitality standards, ensuring they feel valued, integrated, and clear on tasks and expectations.

• Lead by Example: Maintain a strong, visible presence alongside FOH staff, remaining approachable and supportive to cultivate a thriving team culture (75% of the job is based in our studios; this is not an office job!).

• Foster a Welcoming Customer Experience: Empower FOH staff to create a warm, inclusive atmosphere by offering personalised engagement, anticipating customer needs, and prioritise customer satisfaction in every interaction.

• Ensure a Positive Studio Environment: Maintain an inviting and energising atmosphere, attending to details like cleanliness for an outstanding studio experience.

• Uphold BEAT81 Standards: Consistently implement established company standards (e.g. equipment upkeep, inventory or orders), ensuring a seamless, safe, and hygienic studio environment.

• Manage FOH Scheduling Effectively: Oversee FOH scheduling, ensuring efficient use of FOH hours and flexibility to meet demand while providing stability for the FOH team.

YOUR PROFILE

• You have 3-5 years of customer service experience, ideally in a leadership role, with a demonstrated ability to remain calm and professional under pressure while delivering exceptional service.

• You are highly organised and adaptable, with the ability to manage and prioritise multiple tasks on the go. Every day is different at BEAT81, so quick thinking and flexibility are key.

• You possess exceptional attention to detail, ensuring nothing slips through the cracks, from customer interactions to studio standards.

• You communicate effectively and can engage comfortably with a diverse range of personalities, fostering a positive atmosphere for both team, coaches and customers.

• You are fluent in English and ideally have at least B2-level proficiency in German to connect with a broader customer base.

• You bring a positive, can-do attitude and is willing to jump into hands-on tasks as needed, from supporting the FOH team to engaging in daily studio operations.

• You are comfortable working a non-traditional schedule, including weekends, early mornings, middays, and late evenings to meet the needs of a busy, 7-days-a-week, year-round operation.

WHAT MAKES YOU STAND OUT

• Proven Leader: Experience building and guiding high-performing customer service teams, fostering a culture of excellence.

• Fitness Passion: A genuine enthusiasm for fitness that inspires team members and enhances customer engagement.

• Customer-Centric: Skilled at personalising interactions and anticipating customer needs to create memorable experiences.

• Adaptable Problem Solver: Quick-thinking in fast-paced environments, effectively addressing challenges while maintaining service standards.

• Strong Communicator: Excellent interpersonal skills for engaging diverse personalities and fostering open communication.

• Detail-Oriented: Thorough attention to detail ensures operational standards are consistently upheld.

• Flexible Commitment: Willingness to adapt schedules to meet business needs, demonstrating reliability and dedication to the team.

YOUR BENEFITS

• WALK THE TALK: Unlimited BEAT81 workouts for you and one other person of your choice: We guarantee that you’ll get fit with us.

• FLEXIBLE WORK: Yoga before work and a workout at lunch? No problem. With our flexible working hours, you can easily balance your personal and professional life.

• YOU COUNT: We want you to feel great. You’ll have access to the health platforms Meditopia and 7Minds, plus the chance to enjoy numerous team workouts and after-work activities - we got you!
  EVENTS: Our summer and winter parties have become as legendary as our annual offsite - perfect opportunities to spend time with the team.

• TASTY PERKS: Free drinks, fresh fruit, coffee, tasty granola, and more will keep you energised throughout the day.

• MONEY ON TOP: A company pension plan in partnership with Stuttgarter Versicherung - so you can look into the future with confidence.

At BEAT81, we believe in the power of passion and potential. We don't expect you to have every requirement checked off to apply to us. We still encourage you to apply.